FAIR TRADING

The BBC's fair trading obligations are embodied in its Fair Trading Commitment, which is underpinned by the BBC's Fair Trading Guidelines. Details of these documents can be found here.

Through the Fair Trading Compliance Committee the Governors agree and keep the Fair Trading Commitment and Guidelines under review. The Governors appoint independent auditors to test the BBC's compliance with its Fair Trading Commitment. This is presented each year in the BBC's Annual Report.

Fair trading complaints and appeals

A new Fair Trading complaints and appeals process was introduced in April 2006. A summary of the appeals process is outlined here. However, details of the full complaints and appeals process can be found in the document below.

BBC Management are responsible for handling initial complaints. If you wish to make a fair trading complaint, please click here to access Management's site.

The BBC Governors are responsible for considering subsequent appeals. If you are dissatisfied with the outcome of your complaint, you can make an appeal by writing to:

The Head of Compliance and Value for Money
BBC Governance Unit
Room 211
35 Marylebone High Street
London
W1U 4AA

Appeals should be made within two months of final correspondence with BBC Management. The Head of Compliance and Value for Money (a senior official reporting directly to the Board of Governors) will assess your grounds for appeal and respond within ten working days.

If your appeal meets the necessary criteria, the Head of Compliance and Value for Money will collate the necessary material and investigate your appeal. The Fair Trading Compliance Committee will aim to consider your appeal within a further 30 working days.

Details of fair trading appeals and their findings can be found here

BBC's Fair Trading complaints process